Test Your Voicebots and Voice AI Agents, End to End
BenchBot tests voicebots and voice AI agents the same way it tests chat: it drives TTS and STT through voice connectors, validates dialogue flows and recognition, checks for hallucinations and PII leakage, and red-teams for security — all from one EU platform, before and after launch.
Chat + Voice
One Platform
TTS / STT
Voice Connectors
Continuous
Regression Testing
A Voicebot That Demos Well Can Still Fail in Production
Voice agents add a whole layer of risk on top of chat — speech recognition errors, latency, interruptions, and accents — and they fail live, on a call, where customers feel it immediately.
Recognition & Transcription Errors
Speech-to-text mishears accents, names, numbers and noisy audio. A single misrecognized word can send the whole conversation down the wrong path — and you won't see it in a scripted demo.
You Can't Hand-Dial Every Scenario
Manually calling your voice agent to test edge cases doesn't scale. Real callers interrupt, go off-script, switch languages and ask about things you never planned for.
Regression Blindness
Every prompt change, model update or new TTS voice can break flows that used to work. Without automated regression testing across channels, you discover it from an angry caller, not a test run.
Voicebot Testing in 4 Steps
From connection to continuous monitoring — test voice and chat from one place.
Connect Your Voice Agent
Point BenchBot at your voicebot through the Botium voice connector ecosystem — IVR, phone, and voice-assistant transports — alongside your text channels. No code changes required.
Author or Generate Scenarios
Author test conversations no-code, or let BenchBot help build them — including edge cases, interruptions, language switching and adversarial inputs that real callers throw at voice agents.
Run Cross-Channel Tests
Execute functional, NLU, hallucination, security and GDPR tests against the live voice agent via TTS/STT — the same lifecycle checks BenchBot runs on chat, now on voice.
Monitor Continuously
Schedule idempotency-safe scans so a retry never re-runs against production, catch regressions after every update, and export audit-ready reports for your team and auditors.
Everything Your Voice Agent Does — Tested
BenchBot evaluates voice agents the way a real caller experiences them, not just the text behind them.
TTS & STT Coverage
BenchBot drives text-to-speech and speech-to-text through voice connectors, so you test the spoken experience end to end — not just the underlying text API.
Dialogue Flow & Recognition
Validate that the voice agent follows the right flows, recognizes intents and entities, and recovers gracefully from mishearings, interruptions and barge-in.
Accuracy & Hallucination
Catch fabricated information and wrong answers. BenchBot focuses on whether the answer was actually correct, tolerant of minor transcription differences rather than penalizing them.
Security & PII Leakage
Red-team your voice agent for prompt injection, jailbreaks, prompt leakage and PII leakage — the same OWASP-LLM-mapped checks BenchBot runs on chatbots, applied to voice.
Edge Cases & Languages
Test what happens with accents, background noise, mid-call language switching and off-topic requests — the inputs that quietly break voice agents in production.
IVR, Phone & Multichannel
Test phone bots, IVR flows and voice assistants alongside your chat channels via 60+ Botium connectors, so one platform covers voice and text.
For Every Kind of Voice Agent
Whether it's a phone line, an IVR, or a voice assistant — BenchBot tests it before customers do.
IVR & Phone Bots
Test call routing, recognition and resolution across your IVR and phone-bot flows, so callers reach the right outcome instead of looping in a menu.
Voice Customer Support
Validate that your voice support agent answers accurately, escalates correctly and stays on-brand across the full knowledge base — under real caller conditions.
Voice Commerce & Booking
Make sure voice ordering, booking and lead-qualification flows capture the right details and never invent products, prices or availability.
Regulated Voice Agents
Mission-critical accuracy for voice agents in finance, healthcare and government — tested for PII leakage, GDPR data-subject rights and appropriate disclaimers.
Manual Call Testing vs. BenchBot
See why teams replace hand-dialing their voice agent with automated, continuous testing.
Frequently Asked Questions About Voicebot Testing
Everything you need to know about testing voicebots and voice AI agents.
Test Your Voice Agent Before Your Customers Do
Connect your voicebot and run your first automated test — functional, security and GDPR — on one EU platform that covers voice and chat alike.